AI was supposed to revolutionize customer service. Morgan Stanley's interns aren't buying it.

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AI has been touted as a great way to make customer service call centers more efficient. Morgan Stanley asked its (human) interns about this. Their answers were not pretty. It's another warning about AI realities for the tech industry. Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. Read preview Thanks for signing up! Go to newsletter preferences Thanks for signing up! Access your favorite topics in a personalized feed while you're on the go. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . You can opt-out at any time by visiting our Preferences page or by clicking "unsubscribe" at the bottom of the email. Advertisement Is artificial intelligence actually useful in the real world. Is it worth paying extra for this technology? One positive answer is supposed to come from customer service call centers, where AI has the potential to either replace or supplement legions of human employees handling questions from confused and sometimes grumpy consumers. Earlier this year, startup Klarna said an AI assistant based on OpenAI's models was doing the equivalent work of 700 full-time customer-service agents. Last week, Microsoft CEO Satya Nadella cited what's happening in contact centers with its Dynamics software as an example AI being deployed successfully. This story is available exclusively to Business Insider subscribers. Become an Insider and start reading now. Have an account? Log in .