Thousands of users have reported online brokerage outages as stocks tumbled.
2024-08-05 16:38:38.046000+00:00 - Scroll down for original article
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Online stock trading platforms, including Fidelity Investments and Charles Schwab, said users had trouble logging into their accounts on Monday morning, preventing some investors from making trades amid a panic sell-off that reverberated around the world. More than 15,000 Schwab clients, as well as 3,700 users of Fidelity and 2,800 of Vanguard, had complained about access issues by midmorning, according to Downdetector, a website that tracks outages. Account holders at the popular trading platforms E-Trade and Robinhood also reported issues. Some Schwab clients had trouble logging onto its platforms because of an unspecified technical issue, the trading platform confirmed in a post on X. Complaints dipped significantly by late morning as the brokerages started to restore access. By noon, there were fewer than 500 complaints from Schwab users, Downdetector reported, based on its own data and user reports on social media. In response to complaints from customers on X, Fidelity posted around 11 a.m. that the issue had been resolved.