Families Left Scrambling After Delta Bars Minors From Flying Alone in Wake of Outage

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Scott Darling and his wife drove their 17-year-old son, Asher, to the San Jose airport on Sunday morning and saw him off at the check-in counter. They were back in their car and pulling out of the airport when they got a frantic call: Delta Air Lines wouldn’t let Asher check in because he didn’t have a parent accompanying him on the flight. “I was perplexed,” Mr. Darling said. Asher had flown by himself on several occasions, he said, and “we were never notified about this.” Delta has been the slowest U.S. airline to restore its operations, canceling over 1,000 flights each day from Friday to Monday. Another more than 450 had been canceled as of midday on Tuesday, according to the flight tracking website FlightAware. On Tuesday, the secretary of transportation, Pete Buttigieg, said his agency was opening an investigation into Delta’s ongoing response “to ensure the airline is following the law and taking care of its passengers during continued widespread disruptions.”