American Airlines CEO admits the airline messed up its plan to disrupt how tickets are sold

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American Airlines slashed its revenue and margin outlook for Q2 2024 on Tuesday. The airline also announced the departure of chief commercial officer Vasu Raja. American's CEO said part of its struggles is due to recent changes in ticket sales strategy. Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. Read preview Thanks for signing up! Access your favorite topics in a personalized feed while you're on the go. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . You can opt-out at any time by visiting our Preferences page or by clicking "unsubscribe" at the bottom of the email. Advertisement American Airlines lowered its earnings outlook for the second quarter of 2024 and announced the departure of its Chief Commercial Officer on Tuesday. Speaking at an event on Wednesday, CEO Robert Isom said the lower earnings guidance can be attributed to a weaker-than-expected marketplace and the airline's weaker-than-expected performance. A key factor behind lower bookings is the airline's recent changes to ticket sales strategy, Isom said. This story is available exclusively to Business Insider subscribers. Become an Insider and start reading now. Have an account? Log in .